Blizzard and Nvidia are currently investigating reports of RTX 3080 Ti graphics cards crashing or dying while playing the Diablo 4 closed beta. Read on for updates on the situation and what you can do to protect your GPU.
Update on the Investigation
The Diablo 4 team has acknowledged the issues affecting RTX 3080 Ti GPUs during the game’s closed beta. They are working closely with Nvidia to identify affected hardware configurations and gather data points to assist in the investigation. Affected users can find advice from the team in the Blizzard Forums here.
Troubleshooting Steps for Affected Users
If your RTX 3080 Ti GPU is not working after playing the Diablo 4 beta, try the following troubleshooting steps:
- Conduct a complete power cycle (AC OFF->AC ON) and check if the GPU can be detected under Windows.
- If the GPU is detected, perform a clean driver install.
Similarities to New World GPU Issues
The problems arising during the Diablo 4 beta are reminiscent of the issues experienced by RTX 3090 GPUs while playing Amazon’s MMO New World. In that case, EVGA identified poor soldering on a batch of its cards as the root cause. When running at extremely high frame rates and experiencing spiky loads, the GPUs would fail.
Potential Solutions and Precautions
While it is still unclear whether Gigabyte or Blizzard is responsible for addressing the issue, players can take steps to potentially protect their GPUs:
- Limit the game’s frame rate in the options settings.
- Adjust the frame rate settings within the Nvidia Control Panel:
- Open Nvidia Control Panel (right-click on desktop).
- Scroll down to Manage 3D Settings.
- Change Max Frame Rate to On.
- Choose a max frame rate (your monitor’s refresh rate will do).
- Click Apply.
- Restart the game or your entire system for the changes to apply.
Returns and Manufacturer Response
Affected users are requesting returns via the manufacturer, primarily Gigabyte in this case. Gigabyte HQ is aware of the reports and taking them seriously, but the company has not yet issued a formal statement. It remains unclear how the returns process will work and whether Gigabyte will replace the affected cards free-of-charge.
As more information becomes available, it is essential for gamers to stay informed and take any necessary precautions to protect their hardware investments. In the meantime, Blizzard and Nvidia’s ongoing investigation into the issue offers hope for a resolution and the possibility of a smoother gaming experience for RTX 3080 Ti owners in the future.
